Frequently Asked Questions.

How do I process a repeat transaction?

To process a repeat transaction, go to the Payments screen. You may search for the original payment solely by name, reference, account number, amount, payment type, tracking number, routing number, date range or any combination of these. Your search results will appear at the bottom of the screen.

Once you have identified the payment you would like to repeat, simply click on the orange arrow to the right of the relevant payment line. You will be presented with a payment screen where the mandatory fields contain all of the information of the original payment. Simply click the Process button.

Can I send a cheque using Raven Online?

Yes. In addition to creating batch files of cheque payments for issuing, or uploading cheque request via the Raven API, you may issue a cheque to your beneficiary by using the ‘Issue Check’ feature under the ‘Terminal’ tab of Raven Online. For instructions on how to issue a check, please refer to Check Issue.

Can I send an electronic funds transfer (EFT) or “ePayment” using Raven Online?

Yes. In addition to creating batch files of ePayments, or uploading payment requests via the Raven API, you may send ePayments to your beneficiaries by entering their bank details within the secure ‘ePayment’ feature of Raven Online’s virtual terminal. Go to the ‘Terminal’ tab of Raven Online and click on ePayment. For instructions on how to issue a check, please refer to ePayment.

Can I process a new Direct2Credit transaction if I haven’t stored the original card details?

Yes, RAVEN stores the original card information for you, saving you the risk and expense associated with storing sensitive cardholder data at your place of business.

To process a new transaction using the details of a previously processed payment, go to the Payments screen. You may search for the original payment solely by name, reference, account number, amount, payment type, tracking number, routing number, date range or a combination of any of these. Your search results will appear at the bottom of the screen.

Can I void a payment?

Voids are possible only if the file has not been released for processing. If the payment has not been released, you may void it by ticking the box next to the relevant payment line and clicking the Void button. Once a payment has been released, either manually or automatically, it is considered processed and the void option is no longer available.

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